ck ok Privacy Policy

This privacy policy applies to the ck ok platform and all services associated with it. When you use our website, open an account, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.

The main goal of this policy is to clearly explain how ck ok handles your personal information and what steps are taken to protect your privacy. Reading this policy together with our Terms and Conditions will give you a complete understanding of the legal framework for using the platform.

This policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. ck ok believes that user trust is our most valuable asset, and we are committed to maintaining that trust.

ck ok collects user information through various processes. The types of information collected are described below by category:

2.1 Registration and Identity Verification Information

When opening an account, you are required to provide certain details. These include:

• Full name and date of birth
• Mobile number and email address
• Government-issued documents required for identity verification (National ID card or passport)
• Username and password

This information is collected to ensure account security and to comply with anti-money laundering regulations.

2.2 Financial Transaction Information

During deposits and withdrawals, we collect detailed transaction records, including the amount, time, mobile wallet number (bKash, Nagad, Rocket, or Upay), and transaction reference number. We do not collect full credit card or bank account details.

2.3 Gaming Activity Information

Information about which games you have played, how long you played, bet amounts, and results is stored. This information is used to improve service quality and to support responsible gaming.

2.4 Technical Information

Certain technical information is collected automatically when you visit the website, such as:

• IP address and device type
• Browser name and version
• Operating system
• Time of entry and exit from the site
• Pages visited and session duration

2.5 Communication Information

When you contact our support team via live chat or email, those conversations may be stored for the purpose of verifying and improving service quality.

ck ok uses the collected information for the following purposes:

• Account management: To complete the registration, login, and account verification process.
• Transaction processing: To accurately process deposit and withdrawal requests.
• Fraud prevention: To detect unusual activity and ensure account security.
• Bonuses and promotions: To apply the correct bonus based on your eligibility.
• Responsible gaming: To analyse gaming patterns and provide support where needed.
• Customer support: To effectively resolve your requests or complaints.
• Service improvement: For analytical work to improve the user experience.
• Legal obligations: To comply with applicable laws and regulations.

Your information is not used for any purpose beyond those listed above. User gaming data also plays an important role in shaping our responsible gaming policy.

ck ok never sells your personal information to third parties. However, information may be shared in specific circumstances necessary for operating the service:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These partners only receive the information necessary for their specific tasks and may not use that information for any other purpose.

4.2 Legal Requirements

We are obliged to provide information upon a valid order from a court or competent authority in Bangladesh. In such cases, only the information specified in the order is provided.

4.3 Business Restructuring

If there is a change in ck ok's business structure, such as a merger or acquisition, user information may be transferred to the new authority. Users will be informed before any such change takes place.

4.4 With Your Consent

Outside of the cases mentioned above, information is not shared with any third party without your explicit consent.

The ck ok website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the website's functionality and your experience.

5.1 Essential Cookies

These are essential for the core functions of the website — maintaining login sessions, verifying security, and detecting fraudulent activity. Disabling these will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or other settings, so you do not have to set them up again each time you log in.

5.3 Analytical Cookies

Analytical cookies are used to understand how users are using the site. This information is collected completely anonymously and is used to improve the service.

5.4 Managing Cookies

You can disable or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies will prevent you from accessing some important features of the site.

ck ok has put in place industry-standard technical and organisational measures to keep your information secure.

6.1 Encryption

All data exchanged between the website and your browser is protected with SSL (Secure Socket Layer) encryption. If you see a padlock icon in your browser's address bar, the connection is secure.

6.2 Access Control

Access to your information is limited to only those staff members who need it for their work. Every access is logged and reviewed regularly.

6.3 Server Security

Data is stored on secure servers, with firewalls and intrusion detection systems active to prevent unauthorised access.

6.4 Response to Security Breaches

If a data security breach occurs for any reason and it affects your personal information, we will notify you and the relevant authorities as quickly as possible.

ck ok retains information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations.

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Transaction records: Retained for a specified number of years in accordance with financial regulations.
• Technical logs: Generally for a few months, though they may be kept longer if required for a security investigation.
• Communication records: Support-related communications are kept for a set period after the issue is resolved.

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

As a ck ok user, you have certain specific rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. Please contact our support team for this.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Identity verification may be required before certain information can be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Data Portability

You can request that your information be provided in a standard digital format so that it can be used elsewhere if needed.

8.5 Right to Object

You have the right to object to the use of your information for specific purposes. Full contact details can be found on our About Us page.

To exercise any of the rights above, please contact our support team. We will respond to your request within the legally specified timeframe.

All ck ok services are for persons aged 21 and above only. We do not knowingly collect information from any minor.

Age is verified during the registration process, and if an account holder is later found to be a minor, that account is immediately closed and the collected information is deleted.

If you believe a minor is using our platform, please notify us immediately.

ck ok reserves the right to amend this privacy policy when necessary. This policy may be updated due to changes in the nature of services, the introduction of new technology, or changes in the law.

If significant changes are made to the policy:

• An advance notice will be sent to your registered email or mobile number.
• A clear notice will be posted on the website.
• The "Last updated" date at the top of this page will change.

If you continue to use the platform after a change, it will be assumed that you have accepted the revised policy. We therefore recommend reading this page regularly.

If you have any questions about this privacy policy or any requests regarding your information, please contact us. You can also visit our FAQ section for more general questions.