ck ok Responsible Gaming
Entertainment is enjoyable only when it stays within control. ck ok believes every player should know their limits and stick to them. On this page, we explain how to enjoy gaming safely and responsibly.
Age Limit and Legal Responsibility
Under our Terms and Conditions, every member must provide accurate information at registration and cooperate with the age verification process. Failure to pass age verification may result in the account being suspended or closed, and any deposited funds will be returned.
If any child or teenager in your household uses your device, please keep a password lock on the device and avoid leaving your ck ok account logged in on a device that others may access.
The ability to set your own limits
ck ok helps you stay in control of your gaming. You can use the tools below to restrict your activity at any time.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; a request to raise the limit requires a cooling-off period.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is reached, the platform will alert you and, if needed, end the session.
Self-Exclusion
Exclude yourself from your account for a set period (from 7 days up to 5 years) or permanently. During this time, no deposits or bets will be accepted.
Bet Limit
Set the maximum amount you can place on a single bet. This protects you from suddenly placing a large wager.
Loss Limit
Set a maximum daily or weekly loss amount. Once the set amount is reached, no further bets can be placed.
Cooling-Off Break
Take a temporary break from 1 day up to 6 weeks. During this time the account remains active but no bets or deposits can be made.
Request Self-Exclusion
Apply for a limit or a break
Fill in the form below to notify our 24/7 support team. We assist in both Bengali and English and will action your request as quickly as possible.
This request will be reviewed by our support team. You can also let us know directly via live chat.
Warning Signs of a Problem
If any of the following apply to you or someone you know, take the matter seriously.
Ignoring your budget
Continuing to play after your set funds are gone by borrowing money or cutting other expenses.
Chasing losses
Continuously placing larger bets in the hope of winning back money previously lost — this generally makes the situation worse.
Withdrawing from family and work
Neglecting commitments to family, friends, or the workplace because of gambling, and lying about the time spent gambling.
If you notice any of the above signs, contact ck ok's 24/7 live chat right away or write to us by email. Seeking professional advice is equally important.
Where to find support
You do not have to carry a problem alone. ck ok and the people around you are always here.
ck ok Live Chat
Our support team is available 7 days a week, 24 hours a day in Bengali and English. Get immediate help with account limits, self-exclusion, or any other matter.
Email support
Write to us by email to share more detailed information. We respond quickly in Bengali and keep your information completely confidential.
Family and trusted people
Talk honestly to your family about the problem. Their support and understanding can often be just as effective as professional help.
What responsible gaming means
Gaming at ck ok is primarily for entertainment — not as a guaranteed source of income. Gaming is responsible when it is purely for fun and a person maintains control over their budget and time. But if the pressure of gaming starts to affect daily life, that is a warning sign.
Before each gaming session, ask yourself: how much time and money can I afford to spend? Stick to those limits and end the session without placing larger bets to chase losses. There is no guarantee of winning in casino or betting — the outcome of every game is entirely random.
Under ck ok's Privacy Policy, your gaming history and financial information are kept fully secure. Requests for self-exclusion or setting limits are also handled confidentially.
We believe transparency is the best protection. That is why all our bonus terms, withdrawal rules, and account policies are communicated clearly. Visit our FAQ page for more details, where you will find answers to common questions about deposits, withdrawals, and bonuses.
Please note that persons under 21 are completely prohibited from opening an account at ck ok or taking part in any betting or casino activity. Providing false information during age verification may result in cancellation of membership.
If you wish to seek professional mental health support, please contact your nearest healthcare centre or a mental health specialist. Gambling addiction is a recognised mental health condition and treatment is available.
ck ok always wants every user to play safely and with satisfaction. That is why our platform offers various tools from self-exclusion to setting different limits. Do not hesitate to use these tools — it is not a sign of weakness, but a sign of responsibility.
Practical tips for safe gaming
Do
- Set a maximum budget before you start playing
- Be honest with yourself — a win is never guaranteed
- Take a break after each session and focus on other activities
- Read bonus terms and conditions carefully
- Use live chat for help setting limits if needed
- Review your gaming history regularly
Don't
- Do not bet with money set aside for essential expenses
- Do not play while under the influence of alcohol or when under mental stress
- Do not double your bet in frustration after a loss
- Do not borrow money from others to gamble
- Do not share your gaming account details with anyone
- Do not leave your account open on a device used by minors